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Austria, Vienna
1 Level
700 Review
58 Karma

Review on BRANTON by Scott Bradford

Revainrating 3 out of 5

Dissatisfied with Both the Product Quality and Customer Service Offered By BRANTON

In the recent past, I made a few purchases from BRANTON, and unfortunately, my overall experience with them was less than satisfactory. In spite of the fact that they boast of providing exceptional product quality and customer support, I discovered that both did not live up to their claims. To begin, the products I bought did not have the same level of sturdiness as was advertised on their packaging. I was surprised to see signs of wear and tear after only a brief period of time because I had anticipated that they would last for a significantly longer period of time. Second, when I contacted their customer service team to voice my concerns, I was surprised to find that I did not receive the degree of support that I had anticipated. It took me several tries before I was able to get a reaction that was meaningful to me, and even after I did, I did not feel that my concerns were addressed in an adequate manner. My interactions with BRANTON have, on the whole, left me feeling let down. As an athlete, I require dependable products that are capable of withstanding the demands of my training, but BRANTON did not satisfy these requirements, which is disappointing. Because of my previous interactions with them, I am unable to endorse them.

Pros
  • Consistently high standards for client satisfaction.
Cons
  • fewer actual store sites