I like that NYF is willing to help with any shipment - be it international or domestic freight. The best part about them is they are always there when you need assistance (even if its after hours). Their rates were very competitive as well! Nothing so far really but have only used their services twice in total since starting this business. We did use other shipping companies but couldn't get anything done until we called up NYF's customer support line. They worked through some issues right away and was glad we didn't just give-up at that point because getting shipments out can take time. If nothing else, call them and talk to someone who knows what he/she doing! Help expedite an urgent international shipment without paying exorbitant extra fees.