I like that it's very user friendly - as with any software, you get better at using it over time but it was easy to learn right off the bat! It has been great for our business needs so far. We've loved having all of the information in one spot without much hassle or confusion. One thing we wish we could do would be have more than just 1 way for an employee to input something into the system (it only allows them to use text boxes which they aren't always able to read). The benefits are that everything can easily be tracked and seen by everyone involved from customers, employees, managers etc. As long as people know how to utilize this tool properly, there shouldn't really be anything bad to say about it. Having all of our financials together makes us feel secure knowing everything is being taken care of.