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Jennifer Garrard photo
Thailand, Bangkok
1 Level
456 Review
0 Karma

Review on πŸ”Œ Hitlights LED Strip Lights - 16.4ft Long 12V 300 LED Light Strip, UL Listed - Warm White, Easy Installation, Durable Tape - Dimmable Lighting for Bedroom, Kitchen, Closets, Home Office by Jennifer Garrard

Revainrating 3 out of 5

support is not helpful.

I had to buy another set of light strips because the first set kept flickering and then all of them stopped working. Support looked at the question card and concluded that the problem wasn't with using the HitLights connectors they sell for these LED strips and eventually rerouting all the connection wires! I told them I couldn't do that because it was preinstalled behind the walls and that wasn't an option. They kept blaming the wiring, not their product. Even though I have an electrical engineering background they kept telling me I was wrong and the only way to get it working was to rewire it and the LED strips weren't a problem. I bought another set of lightbulbs and what do you know they worked! Bottom line: Good when they work, bad when you need customer support.

Pros
  • Good workmanship
Cons
  • Only available in white