I like that they are very thorough in their work product from beginning to end so there is no wasted time when working with them! They have some great tools for scheduling which makes it easy as well because we don't always get along perfectly but this helps us keep track without having 2 different systems going at once -.- It would be nice if someone could look over my notes after i've typed up what's needed before sending back out though since sometimes things do slip through even tho its not something major-like an allergy medication dosent go thru correctly one day (but nothing big).