The reporting tool is what I like best about this system. It's easy to use for someone who has no IT experience at all! There are so many different features that it can be confusing but with some of them you will get used to how they work quickly enough. Not everyone likes everything in their program or even knows there exists such things as macros/scripts. Also if your not familiar with accounting software don't expect every thing to look exactly right when putting into report form because nothing does! This solves my problem keeping track of inventory of food items from vendors we have access too through out our hotels. I love that they are always willing to help with any problems we have. They are quick to respond and very knowledgeable when it comes to our needs. We really don't think there is anything we dislike about them. If you have not looked into using this software, do so! The benefits of being able to see the bookings in one place instead of having to piece together our information from different sources is amazing!