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Review on Magentrix PRM by Michael Walker

Revainrating 4 out of 5

Magentrix Review: User Friendly CRM Platform

I like the user interface and how easily you can see everything that is going on in your account at once. Also, it helps to have a dashboard of all your accounts so you don't have to go to each one separately. The help section could be more helpful as well. I had some issues with getting Magentrix to send out email reminders to my customers. I would recommend contacting Magentrix support if this issue has happened to you. They were very helpful! We are solving our customer retention problem by automating our renewal process.

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Pros
  • Ease of use
  • Dashboard showing activity across multiple campaigns/accounts
  • Email templates for mass communication easy way organize communications into groups.
  • Customer portal access from anywhere via mobile device or web browser (works great)
Cons
  • Need better reporting capabilities; need ability view campaign history.
  • No integration w Google Analytics