Header banner
Revain logoHome Page
humach digital assistants logo

Humach Digital Assistants Review

3

·

Average

Revainrating 3 out of 5  
Rating 
3.0
Sales, AI Sales Assistant

View on AmazonView on ЯM

Description of Humach Digital Assistants

For more than 30 years, Humach has been a trusted, leading provider of AI-powered Digital Agents that help the world’s largest brands attract, engage, and support both their customers and their teams—at scale. A Humach Digital Agent is an AI- powered and machine learning software application that serves as a virtual extension of your team. These agents learn each time they interact through a unique collaborative intelligence model that uses humans to train and validate AI data so Digital Agents actually understand intent and get smarter over time. This collaborative intelligence model allows humans and AI to actively enhance each other’s complimentary strengths which benefit your customers, your team, and your bottom line. AI-powered Digital Agents streamline the customer journey and accelerate revenue by engaging with limitless capacity at anytime, on any channel using authentic, two-way, personalized interactions. Humach Digital Agents are continuously improving, multilingual, 100% efficient, fully compliant and ready to engage and automate your most repetitive and expensive interactions to help handle things like username and password resets, 100% compliant payments and transactions, frequently asked questions, product recommendations, order tracking, customer support, ticket logging, reminders, notifications, and more. Agents can be customized to fit any industry or functional area using a wide variety of skills and conversation types that increase customer satisfaction and engagement, maximize compliance, reduce sales and support costs, and accelerate growth and efficiency. Humach Digital Agents simplify millions of interactions using a proven platform that integrates natural language processing (NLP), natural language understanding (NLU), natural language generation (NLG), voice biometrics, automation, and machine learning capabilities to multitask and engage with full compliance and unlimited capacity on any channel. For high-level inquiries or interactions that require human expertise, Digital Agents seamlessly escalate critical conversation context and resolution suggestions to a human for an exceptional user experience—every time.
Hide

Reviews

Global ratings 3
  • 5
    2
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    1

Type of review

Revainrating 5 out of 5

One of best tool to get your online presence and sales!!!

The interface looks good with easy navigation for users who are newbies in digital marketing platform like us! I personally dislike some features such As Live Chat option but overall it's ok considering its free version available too!! Free Version doesn't have all functionalities hence if you're looking into paid plan then go ahead otherwise this can be one stop solution from getting started until advanced level or training programs/seminars etc! Excellent Platform even though not many…

Pros
  • Ability to understand clients requirements quickly
  • Easy User Interface, no complex tools & techniques required.
  • Cost effective compared other platforms
  • Suitable when we need quick results without having extensive knowledge about analytics
Cons
  • Almost never

Revainrating 1 out of 5

Humach Digital Marketing Agency is a digital marketing company based out of New York City.

We used them to help us find a new digital marketing agency. We had been doing digital marketing ourselves and found ourselves needing someone who could take our existing services to the next level. Our agency was great when we first hired them and was very responsive, however, as time went on, they seemed to have less interest in what we wanted to accomplish and would take days to respond to requests. It became difficult to get answers and, in the end, we decided to move on. We ended up…

Pros
  • They had everything we needed and offered good recommendations for things like search engine optimization.
  • They helped us build our brand awareness through social media.
  • They created a website to showcase the work we were doing online.
Cons
  • They weren't always available to answer questions.
  • The price was a little high.
  • We felt like they were pushing products that they weren't qualified to sell

Revainrating 5 out of 5

A Great Assistant For All, Plus Amazing Customer Service

I like how it is able to detect my emotions and respond accordingly. It is great for customer service and can be used in many different areas. The voice recognition is not always accurate. I would suggest that you train it more in order to increase accuracy. I like using it for customer service. It is able to interpret my emotions and respond accordingly. It is useful for a wide range of different situations. Humach digital assistants are easy to use and have helped me with multiple tasks. The…

Pros
  • Customer Service, ease Of Use/Training / Interfaces And Navigation Are Nice & Easy To Follow Aspects That Enhanced My Experience With This App In A Positive Way Were Their Helpful Support Line (24 Hours)
Cons
  • Minor Issues