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Sharpen Review

3

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Sales, Auto Dialer

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Description of Sharpen

Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive customer experience. Equip agents with a platform to interact with your customers on any channel from one interface. Trigger micro-learning and coaching modules inside agent queues for improved growth and development. And, gain deep customer insights from a single source-of-truth reporting system, based on the customer relationships your team develops. Turn every interaction into an experience with Sharpen.

Reviews

Global ratings 3
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Type of review

Revainrating 3 out of 5

Great customer service - I called them after midnight once when my account was frozen due to an error on their end and they got back to me right away (they had some downtime).

Have used other companies products and this is better than any other product we use. This allows us to track everything from first contact to closing sale. The best part is the reporting and analytics we can generate from this tool. The best thing is it works great for our business. It does everything we need it to do and it does it well. Highly recommend it. Great customer service - I called them after midnight once when my account was frozen due to an error on their end and they got back to…

Pros
  • Customer Service is excellent
  • You don't need a degree in computer science to figure it out
  • They make sense and are easy to understand
Cons
  • If you aren't comfortable with Excel, it may be difficult to use at first
  • No mobile app, although you can download reports from a desktop browser

Revainrating 4 out of 5

This is a really good app which helps you to keep track of your family members' activities.

The most useful feature is that the chat bot answers all the queries on their website, its pretty helpful because whenever i have doubts about something, my mom always ask me whether I had asked them earlier so I never forget to ask them, Its very simple and easy to use. Also, I am a student so my schedule is quite hectic but since I started using this app, I hardly get any late/missed calls or texts from my parents now. The support is excellent and they give you instant responses if you need…

Pros
  • But since I've used this app, I no longer have to bother asking my mom or sister for clarification
  • They are super quick in responding to your queries
Cons
  • There isn't much documentation available on how to use the product, I did find some tutorials online, but they didn't cover the whole product and its functionalities, which could prove to be quite frustrating for new users who may not know how to use it properly.

Revainrating 5 out of 5

Our previous experience with software has been less than ideal.

Our previous experience with software has been less than ideal. We are a small business so scalability was a key factor in choosing Sharpen. We had looked at other platforms but found them too complex and difficult to manage for smaller businesses. I am happy to say that we are loving Sharpen. It works great and is simple to use. The Agent Experience team is amazing and helpful! My experience with Sharpen has been excellent. I am impressed with the speed of the response time and the…

Pros
  • Easy to create custom dashboard and reports
  • Keeps me up to date on industry trends
Cons
  • It doesn't have all of the functionality of other analytics tools
  • I couldn't get access to an account manager.