The software is easy to use but also provides all of your technical information needed for troubleshooting an issue as well! Easy access from anywhere with internet connection which makes it great if you are remote or traveling in general!! It can be more difficult sometimes when searching issues through menus since there isn't always much info available directly under what they ask about (such as "how do I change this setting" instead having that option right at hand).
Sometimes we have questions/issues without any documentation so using these types programs helps us find answers quicker than other methods would allow otherwise.-The ability to connect remotely-Easy management system -Ease of finding help online.