The staff at teclink was very friendly when I decided to switch from another vendor for my desktop needs! They helped me find what i needed as well help negotiate pricing that worked best fro both parties involved (myself included). There were no problems or issues while working through this process but if there had been we would have resolved them immediately so they don't impact your experience negatively like other reviews online may indicate has happened before? We are using their services now because it's much more cost effective than our previous provider which left us paying too high an amount each month just by doing business over internet connections alone!!