I always use original HP ink as I used to run a stationery shop and have never had any problems with the original ink. I ordered this ink and didn't install it for over a month while my old cartridge was empty. When I finally installed the new one, it didn't work. Tried all tricks, nothing. So I called Revane. The rep asked me to try all the usual stuff and we couldn't get it to work. She called HP and called a technician. After a few more questions, the technician processed the order for a new cartridge. New one just arrived and works great. I know things can go wrong and I was very happy to get quick help and a working replacement. It is best to order the original cartridge as well!
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