1 Level
737 Review
55 Karma
Review on ConvoPage by Joseph Reed
Excellent Customer Service and Communication
They have been very responsive to our requests for changes, even when we were not satisfied with what they offered initially! The chatbots are extremely useful tools that provide us great insights into how customers interact within each channel (email vs website).
We also use them as customer service bots - this has saved me many hours during busy times at work or while traveling away from my desk/office space by allowing clients direct access through either email / phone call etc without having an agent respond first time around.
Pros
- Easy integration
- Great support team who follow up quickly.
- Wide variety across channels available in real time analytics viewable live via dashboard widget toolkit so you can see where your traffic is coming form all over again :)
