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m-pathy UX Insight Review

7

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Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Marketing, Conversion Rate Optimization

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Description of m-pathy UX Insight

m-pathy m-pathy puts the user at the centre of your analyses: Optimize your business-critical online processes based on the wishes and needs of your customers. The software solutions of the m-pathy Insight Suite with the components User Tracking, On-Site Survey and User Feedback as well as the possibility of well-founded consulting by m-pathy UX Consultants let you better understand your users. Since 2007, m-pathy has been improving online shops and websites in German-speaking countries. Using high-end tracking technology, m-pathy measures, monitors and questions your real website users - regardless of whether they are traditionally sitting on their desktop or surfing with their smartphone while on the move. Through the analysis of many thousands of live data, m-pathy opens up deep insights into user behaviour and enables you to act in a customer-centric manner. The result is an improved offer for your customers, a measurable conversion uplift and increasing customer loyalty. m-pathy has 50 employees and is based in Dresden, Germany. Important customers include Deutsche Bahn, Sportscheck, Sanitas, Vattenfall, Manor, Eurowings, pixum, Hanseatic Bank and HUK-Coburg.

Reviews

Global ratings 7
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Type of review

Revainrating 5 out of 5

Very good and professional team behind

I like how it is easy to use, very intuitive with all its features that help me in my projects as well for other users of this software! Sometimes you can have some lag when using certain functions but nothing too serious so far!! It's not free at least yet which would be ok if we had more time or resources available because they are great tools even though expensive sometimes. Overall i really enjoy working together through our project management platform called Asana where both clients &…

Pros
  • Also being able yo sync everything into your calendar automatically without much effort
Cons
  • There are disadvantages

Revainrating 5 out of 5

Easy solution and very good customer service

I like that you can easily connect to other applications, such as Salesforce or Office 365 for example with just one click! There is nothing about this software which i dislike so far in general - maybe some minor issues sometimes when connecting through VPN but these are easy fixes (just disable/enable). You have probably already thought it out yourself by now; however we use Mpathy at our workplace mainly because of its ease comparedto more traditional solutions used before eveyone was…

Pros
  • Easy access
  • Mobile app available also
Cons
  • It is hard to say

Revainrating 4 out of 5

Great tool for quick concept development & prototyping

I was able to build interactive prototypes with ease using this toolset, from wireframing, through prototyping/proof of concept designs all in one place (vs having different pieces that required me to learn new tools). Some things were not intuitive at first but their support team is really good about jumping right into questions and providing help as needed, so it's easy for them to figure out how to use certain features! It would be awesome if they could incorporate more examples similar to…

Pros
  • I appreciate how easy it is to build realistic looking designs within m pathy which is so important when trying to get a client to sign off on a proposal
Cons
  • There was no way to save a single state of a wireframe

Revainrating 5 out of 5

Awesome resource - even better support staff!!

I have been able to find all of my research data in one place, with easy access for multiple people and teams within our organization! The team has created a very intuitive interface that makes it super simple to navigate through all of your projects. Sometimes there are glitches when loading up certain pages but this is understandable as we're still working out some kinks. We've found an excellent tool for pulling together all of our research studies across multiple platforms so everyone can…

Revainrating 4 out of 5

The user feedback system is very easy to use and provides great value for the business.

User feedback system was very simple and efficient. My favorite feature is the capability to ask customers for specific feedback directly on the website (for example if they would like to see more pictures of the products). Also, the tool for asking customers for feedback directly on the website is very useful. It's nice to get immediate feedback about problems you find on the website. This could lead to changes on the website. I really love this product because it has many features which help…

Pros
  • There is no complicated setup
  • Just copy-paste them from the template to make yours.
  • They answered my questions fast and provided me with detailed responses.
Cons
  • I haven't noticed anything major though.
  • Some of them might seem too general to cater to certain business needs
  • Definitely worth trying out!
  • If you have any comments, please let me know below.

Revainrating 4 out of 5

Fantastic Solution For Better Insights Into Your Website Performance

I really like that it is not just one of those programs you use for free, but actually gives me insight into how my customer's are using their website or application! The best part about this software solution has to be its intuitive design & ease in which any user can pick up right away with no training required. This program could benefit from adding more features such as analytics on what pages users tend to spend most time at when they browse through our site/applicaiton so we know where…

Pros
  • Easy integration easy setup; very little setups needed.
  • Great support team available via phone calls / email questions if problems arise during implementation process
Cons
  • Nothing yet

Revainrating 4 out of 5

m-pathy UX Insight - Great User Experience And Detailed

The ease of use! I can't think about anything that would make it better for me as an individual user, but there are definitely some things to consider when working with this software in general (i'm not sure if they have any plugins or addons). Make certain you do your research before purchasing/using so everything will run smoothly once implemented into their platform - otherwise its just another headache which is very difficult at times since my team works remotely often anyways without face…

Pros
  • The ease of use and the fact that you can create custom reports based on your own data and metrics
Cons
  • The fact that it's so powerful and can be used for malicious purposes