We use these phones exclusively in our building (hundreds) and have for many years. I found them to be of very high quality. calls are clear. The screen isn't very high tech, just monochrome and with fixed button selections, meaning there's no touchscreen. But it does the work that allows us to make and receive calls. It has a heavy build, no feeling of being cheap. I don't work in IT so I can't comment on setup or installation issues, but we didn't have any issues with that.
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