The ease of use to get up an running was very user friendly! I did not have any issues with it at all during my training period which lasted for about 2 weeks (training). It's super easy-to navigate through so no problems there either!! Customer support has always been great too - they were extremely helpful & understanding when i had some questions or queries that arose while using this software system as well. Highly recommend if you are looking into purchasing retail management softwares like us :) We used many other systems before but none could compare what we got from skystreet! The software is very easy to use and has all of the features that I need. The customer service from Skystreet is also excellent. There are no downsides so far! It's great for any size retail shop. They have a lot of different features to choose from. We were able to implement it into our store quickly and easily. This helped us get more customers in our store each day.