So far we have gone through 3 previous SU2000 models. They never last more than 3-4 years. We only used them at night; Only fill the tank with filtered water; and regularly cleared of bacterial growth. If nothing helps at first, the mist output will gradually decrease until the humidifier simply stops doing its job. Judging by the negative reviews, the quality of SU2020 is no better. On the other hand, it's the only model on the market with a tank that you can put your hand in to clean, and the tank fits under my sink faucet's filter upside down, making it easier to fill the filter with water (to avoid the ultrasonic to avoid characteristic problem of white dust). UPDATE: Now that I have the 2020 I appreciate some of the improvements over the 2000. The base is lighter making it easier to manage when cleaning. The mist nozzle works better and is easier to install, remove and direct. Now that the humidifier is new, the mist output is adequate. Let's see how long the result stays like this.
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