The best thing that I like about pinpom it's its compatibility with all of our slack bots, we can now use one single tool to maintain multiple chatbots in different channels without having separate tools or accounts! Also if you want any customisations done then this also comes at no extra cost unlike other competitors where they charge quite high fees! There are some small bugs here n there but nothing major as such. So far so good and seems pretty stable too. We have been able to integrate pins into channel conversation easily which has helped us greatly when handling customer queries.