You know that these days I get asked to take a poll every time I turn my head. Here's the gist, guys. If you do your job right, people will keep buying from you. If you don't, they will stop. Just look at Sears! Maybe their management doesn't understand it yet, but people in their seventies like me know the difference. in what Sears used to be and turned into dog meat. Now you have this brilliant MBA nose crowd - Madison Avenue - Fifth Avenue crowd that doesn't know how to help the customer at the counter when their lives depend on it. manage affairs. But heck, they can spit out charts and graphs and make excuse after excuse for why someone else is a problem. Sears used to have a sign in the building that said SATISFACTION GUARANTEED! There was no extended warranty on all that crap to keep up. If a woman didn't like a 12-year-old belt, she'd throw it on the counter and leave with a new one. But how many people do that? As the operation unfolded, people flocked to Sears. When they hired a bunch of slackers who just wanted to stay around the corner, chewing gum and talking on cell phones while ignoring customers, their business went under. If you don't believe me, look where you are today. Go there and find the 80 year olds who worked at Sears and ask them what happened. They can tell you! Once upon a time, Walmart could literally sell you anything in a cigar box. Now if computers are turned off, they are locked. You can't leave the store with a bag of peanuts if the computer isn't working. Instead of asking us what we're thinking if you should see it on our backorders, get people out there. where the rubber meets the road. And find out what's going on in the world. Get your faces off those stupid computers and talk to people. Most of them won't shoot you!
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