I like that they are always looking for ways to improve their services as well as how easy it is to use them. They have helped me secure my network from hackers, viruses, malware etc. The customer service has been great! There really isn't anything bad about this program. It's very helpful when you need security and someone who knows what they're doing. If your unsure or not sure if you should get one then do so because there will be no regrets once you realize all the benefits. You won't regret getting an intelisecure subscription. My business was hacked before and now we feel much better knowing our information is protected.