I like that it is easy to use,it has many beneficial features for health care providers in general as well patient specific options too! It does seem confusing at times but with some help from our IT department we are getting better each week!! Overall its very helpful when you need an extra set of eyes looking through your system or even just checking up if everything looks ok sometimes things can get missed by ourselves so this helps tremendously. I like how easy it is to use, you can create your own templates or they have many pre set options that are ready for printing out of their software with one click! There's nothing i dislike about this product because everything works as intended but if there was 1 thing then its maybe more customizable color option/s? You don't need any previous experience in word processing just open up notepad & start typing away!!