Item arrived on time and in excellent condition. I put a roller on the damaged part and we're back in business with the Rubbermaid ladder. Have two reels in reserve in case you need them in the future, but for now they seem reliable. I like this stool on wheels in my kitchen, it works well since I'm small and the cabinets are tall, but it's also handy for dusting off ceiling fans, not for dusting but for elevating myself high enough to reach the dustier Fan. (smile). It's also a comfortable perch for my old feet in the garden. Just the right height. I'm glad Rubbermaid brought replacement casters, which saved me from having to buy a brand new stool when the rest of the stool is still in perfect condition. I have no idea what broke a castor but now I'm glad my stool is back in working order. ann