I like that you can download designs in several formats (vector or raster) so they can be used easily in different projects without losing quality. Also, it offers tutorials by their team to know how to use its software very well as some of them are great designers themselves with experience. I also really appreciate that Coppen's does not charge additional amounts when changing font style etc. In fact, when adding text, you have an option to add fonts at no extra cost. Sometimes it takes longer if there is lots of work to edit a single file which can make us worry about time management. But overall, this program has been good for me personally in my creative process. It helps me not only create the files but makes a bit more efficient in finding ways around certain issues encountered while working in Photoshop CC. I like that they are very professional in their work. They have a lot of experience with typography. The price is also very good. I don't think there's anything bad about this agency. If you're looking for an agency that can do everything from web development to graphic design, this is the place for you! I am working with them on a project related to digital book publishing.