The set as a whole upon arrival was as expected. However, the bottle opener broke the first time I used it. - See photo. I contacted the seller who responded very quickly and without hesitation agreed to solve the problem and send a new opened bottle. The bottle opener sent in exchange did not differ from the original - see photo. I contacted the seller again thinking it was a mistake. I found out it was intentional and the sales clerk said she had upgraded to a better bottle opener. I explained that I need an original bottle opener with a can opener tip. After some communication the seller wanted to make sure I was 100% satisfied and sent me a whole new set and a great cocktail/bartender recipe book. Good to know they still have great customer service. The product works great happy with this purchase.
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