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1384 Review
93 Karma

Review on ElectroNeek by Patrick Reid

Revainrating 4 out of 5

Great solution that helps us improve customer experience

We are using ElectroNeek for more than 3 years and the team has always done an excellent job and we are extremely happy with their service. The support team is very responsive and always ready to help. The software is very easy to use and the UI is intuitive and very attractive. The best thing about ElectroNeek is the integration with third-party products, such as Slack and Microsoft Teams. We are using it for our support team and it works really well. It is also a very powerful tool for our sales team. We are solving a lot of problems for our customers and users. We are solving problems such as the lack of efficiency in our support team, the lack of transparency and the lack of control in our sales team.

img 1 attached to ElectroNeek review by Patrick Reid



Pros
  • Customer centric approach.
  • Intuitive User Interface
  • Very good customer care services (support)
  • Integration between different platforms/products like Salesforce CRM or MS teams etc
Cons
  • Lack Of Native Chatbot functionality
  • No native video call capabilities