Operation failed. The phone didn't work properly; You cannot hear the dial tone when you pick up the handset, and you cannot hear the voice on the other end when the call is answered. The problem is in the phone itself. I replaced the phone with one that I knew worked to make sure it's a phone and not a phone: it's a phone. I changed the cord that connected the handset to the phone to make sure it was a phone and not a cord: it was a phone. Anyone who cares for an elderly person knows that there are only a few hours in the day. Repackaging this piece of junk that wouldn't even make a decent doorstop and taking it to a UPS store for return is a waste of my time and energy.
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