So far I'm happy with the product and I hope it lasts a long time. The only thing I can point out is that if you are on one PC and switch to another, you will lose every video you see on the screen (or camcorder) for 1-2 seconds. but in the end everything goes back to normal by itself. I can't really comment on the technical support as I haven't needed it yet. However, I would also recommend (and do recommend) Asurion's 3-year hardware protection plan, so I'm not worried for now.
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