The best thing about this software for me has been that it works within my team environment so I can see what others have submitted as well when looking at an issue or question from another member of our group! It also allows us all access regardless if we're remote workers which makes life easier than having everyone log into one site together sometimes during meetings etc - especially since some people don't always know how other systems work like Salesforce/Zendesk ect..
So yes everything you said above was great but most importantly being able reach out quickly via email instead using slack messages because they were too long otherwise!!