It's easy to use, it works with our platform (Magento), they have great support & are always willing help you out when needed! I wish there was more flexibility in how things look/functions inside of digital social retail but that might just be me not knowing what i'm looking at haha!! We've gotten alot better leads from this program than we did before using DSR so far which has been amazing considering where lead generation used tp come form previously :) The ease of use, as well as its ability to track all marketing efforts across channels - online vs in store or mobile app etc.- very helpful! Also great customer support from their team!! Nothing so far but I am sure they will continue improving it more with time :) Great product that helps us keep up pace w/ our competitors while also keeping an eye out at social media posts by customers which help drive sales & retention rates higher than ever before!