The ease to use, customizability and customization options are my favorite things about this system. It allows for our customers to be able to see an accurate picture of their freight moving throughout the day. Also it has allowed us to create efficient routes in less time than other systems! There's nothing I dislike at this moment. It does exactly what we needed it to do with no issues at all. Our customer service department can also manage the reports as well as provide them with data which helps keep everyone informed. We have been using this system since 2012 so there may be better alternatives out now but if you're looking for one that will help you get through busy times then try this product first. Scheduling freight movements based off actual load sizes/loads not just volume or weight. Automates billing procedures. The ability to see where my driver has been, what stops they are at in their route for me allows us time management as well! I am not sure how much this helps but it really does help with our business overall by knowing who's working when so we can have everyone available if needed during busy times or holidays etc.. We also use this app more than any other tool out there because its very easy/simple yet extremely accurate!!