I don't know why it has such bad reviews. It saved me and my mom so much frustration! She was in the very early stages of Alzheimer's. So dialing a phone number was very uncomfortable for her and a smartphone was out of the question as her mind was just starting to work. I was so happy when I found this! She could just press a button and say the name of the person she needed to call, the product has never had a problem and we've been using it for about a year. She was also struggling with a slow loss of independence and this made her feel much better about her daily life.
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