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Uzbekistan, Tashkent
1 Level
688 Review
40 Karma

Review on cimetech by Kartik Starks

Revainrating 2 out of 5

Customer Service at Cimetech's Online Store is Poor

I must admit that as a frequent buyer of Cimetech Online Store, I'm dissatisfied with their customer service. Although they have a large assortment of electronics and computer accessories at affordable prices, they provide terrible customer service. I've experienced problems with my orders on numerous times, such as products being broken or not as advertised on the website. I requested assistance from their customer support department, but I only received unhelpful and disrespectful responses. One agent even went so far as to say that I was to blame for the item's damage and refused to provide me a refund or a replacement. I was astounded by their lack of compassion and reluctance to put things right. Additionally, I occasionally find it challenging to browse their website, and the checkout procedure can be unclear. It appears that Cimetech prioritizes promoting their items over giving clients a simple and convenient shopping experience. Overall, Cimetech Online Store may offer a wide range of tech products at reasonable prices, but their subpar customer support and perplexing website make it difficult to endorse them to others. Going forward, I hope they emphasize the requirements of their customers in addition to making these improvements.

Pros
  • Website that is straightforward and simple to navigate, allowing for convenient online purchase.
Cons
  • The availability of brick-and-mortar stores is limited.