This software has enabled me as an owner of my own pet sitting/dog walking services in San Diego for over 10 years now! It's so easy using this system compared to paper files or excel spreadsheets I used before it was created - plus all information can be accessed online from any device anywhere at anytime!! The only downside really would have been if they could make some enhancements regarding how often emails are sent out (maybe 3x weekly?). My clients love being able use their cell phones while we're working together during our visits because everything gets entered into one place via emailing them directly instead of having paperwork everywhere when taking care of pets.