Easy to use, user friendly software that works as it should! It's easy for beginners like me who don't have an IT background etc., but really needed some security measures in place quickly - this is exactly what I was looking for.
We've been using zapsecuredesk since we started our business almost 6 years ago now so no complaints at all from us here :). The only thing could be improved would probably more clear instructions (e-book or something) of how people/companies can set up their own rules with ZapSecDesk once they get into trouble? But other than these minor issues everything has worked perfectly fine!! And yes if you need someone else just look after your website then give them access via SSH maybe ;-).