I like that it is easy for me as an owner of my own business (iHOTEL) because everything can be done from one place! It's very user friendly so anyone who has basic computer skills should have no problem using this software!! There are many features but not all make sense at first glance however once used they become extremely useful. My only complaint would probably just come down too much website speed issues when trying access certain functions or pages within their system which could potentially slow things up if there were more people accessing them simultaneously? However in general we do see minimal impact due our server being able run multiple sites without any lag time problems while still maintaining high speeds overall. ! The benefits far outweigh anything negative about having such great functionality through out every aspect/functionality needed by us owners & managers alike. !! We use both online reservations AND offline bookings via paper tickets etc.. This allows everyone involved throughout each step along process - whether booking directly thru site OR.