It provides an interface to store customer data in one place which then gives us access from anywhere as it's online! The support team are very helpful with any queries we have had when using this platform too so great service there also if you're ever having problems or need assistance just ask them they will help out no matter what time of day/night its at!! I haven't met anyone who dislikes fluentcrm but maybe that could be because i'm always searching through profiles etc rather than being asked by my colleagues about something specific? Overall easy useable database system where all staff can easily search information without needing separate software such as excel spreadsheets available everywhere around campus allowing instant updating throughout our teams work schedule meaning nothing gets missed!!