It has made monitoring our infrastructure easy by providing us with all of the information we need in one place at any given time. The platform provides great customer service as well, which I have never had experience before working with them. There are certain features that would make it easier for some users who are not very tech savvy to use. But this isn't necessarily something that's within their control because they do offer many different types of platforms. We were looking for a way to monitor several environments without having to log into each environment individually. This allows me to quickly see what my team needs to work on while also being able to easily create alerts when there is an issue or change needed across multiple applications.