I like that this software is easy to use, it doesn't require any previous training or experience with computers/internet in order to operate properly! It also has great customer service when you have questions as well!! This program was used by our IT department on an ongoing basis throughout my employment there which helped me gain knowledge of how things work internally at their workplace - great tool. Not so much dislike about anything really but maybe could be more user friendly? Would recommend using if your looking into something new (like myself) where having some form of computer / internet background would come highly useful however not required! Security Awareness Training.