The system is easy enough that anyone can use it without needing training or assistance from an IT professional! It's not very user friendly but if they would make some changes I think this will be solved soon because people have been requesting these features over time since its release so we're waiting patiently!! We've had no issues with using OptiEMR as our main electronic medical record at my facility - everything has functioned perfectly well thus far within one year after implementation into production environment.