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Germany, Berlin
1 Level
679 Review
54 Karma

Review on Face++ by James Maruffo

Revainrating 1 out of 5

My Experience with the THEFACESHOP Online Store Is Fraught with Frustration and Disappointment

I made the decision not too long ago to place an order from THEFACESHOP's online store, but the experience ended up being one that was both aggravating and disheartening to me. From the very beginning to the very end, I had a number of problems, which resulted in my feeling dissatisfied with the acquisition. To begin, the website's interface was not user-friendly in and of itself. When I eventually did track down the items I was looking for, I discovered that the process of checking out was overly complicated. I had a lot of trouble locating the items I wanted. I was extremely dissatisfied to find that the prices listed on the website were significantly higher than those that I could anticipate paying in-store for the same items. After I had finished making my purchase, I was emailed a confirmation that stated my goods would be shipped between three and five business days after the email was sent. Despite this, a week passed, and I still had not received any new information regarding the processing of my purchase. My attempts to get in touch with customer support for assistance were unsuccessful because neither my calls nor my emails were answered or responded to. My order arrived eventually after a wait of two weeks, but to my dismay, I discovered that one of the items was damaged or otherwise flawed. I made one more attempt to get in touch with the customer support department for assistance, but I did not receive a response. At that moment, I was so aggravated that I just made the decision to give up and move on with my life. Ordering from THEFACESHOP's online business is not something I would suggest doing in general. I found the entire experience to be extremely frustrating and disheartening due to the complicated website, the high prices, the poor quality of the customer service, and the problems I had with my purchase. There are a multitude of other choices available to you that will provide you with a more satisfying experience if you are looking for high-quality skincare products.

Pros
  • Prices that are not prohibitive.
Cons
  • Availability in other countries is restricted.