Ok the reason I give it a 5 is not only because the vacuum cleaner is great but also because the technical service did an excellent job. As for the left box, it was in terrible shape, but that didn't bother me because anything can happen along the way. When I opened it, the photo on the left shows the vacuum cleaner, it was clearly in use and other parts were missing. So I immediately called them to get a replacement. You did so well and I just received my package yesterday. You can tell from both right picture conditions that they are brand new AND have missing accessories. The vacuum cleaner does a great job as does the maintenance. props