The platform is easy to use for both Guests & Staff alike! I have been using it since 2015 in my previous hotels but this year i am managing an Eyewebz property from India where they are providing amazing services like room service management etc.. No issues at all so far!! Nothing really that was not good when we were still working together as clients/partners :) If you're considering hiring them then go ahead. They can manage almost everything related to our properties including billing / accounting!