I bought the PRO unit and it arrived the same day, set it up and started. Eight hours later it turned itself off even though the timer was not set. I turned it back on but it went off again after 30 minutes. I immediately called support. Jonathan asked me to check a few things. The problem was either in the car or in the socket. Without further ado, he ordered a new device and arranged for it to be returned free of charge. He then offered me a free upgrade to a DELUXE machine. The replacement came within a few days, everything works. It is still too early for me to make a statement about the cleaning performance of the device, but it looks solid, well made, easy to use and runs quietly. But it's not too early to give a very positive review of the excellent customer service. I want all my purchases copied the same way!
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