I love that my team can utilize this service for their own personal use without having an account, so there is no need get in contact or pay extra fees if they want to do something like make calls from work! It would be nice though because it makes things easier when you have multiple people using one device (like me). There are some features of the app which could benefit by being more user friendly such as searching through contacts/emails etc., but overall very happy customer here!! When we started working at Theatro last year, many issues were resolved right away since everything was online via cloud services.