The best thing about this software is how user friendly everything was from start up until use as an administrator or consultant. I enjoyed seeing all my processes in one place that made them easier to follow along with our other programs such as Office 365! There wasn't really anything i disliked at first glance but if your looking for something out-of-the box then maybe try their free trial before purchase? We used BPM within Excel so we could manage projects more efficiently by using flow diagrams through creating checklists etc.