Ordered this chair based on lots of good reviews and it claims to hold up to 400 pounds. As I began to assemble it, I noticed that the label placed under the seat clearly states the maximum weight of 270 pounds. --- EDIT --- After beginning my return, the manufacturer approached me with the following statement: Please rest assured that the weight capacity of this chair can indeed reach 400 pounds. Due to different testing methods, all the weight is focused on the cushion, the load-bearing capacity of this chair can be up to 270lbs. But it doesn't fit our daily usage scenarios, we don't concentrate our entire body weight on the pillow. In everyday life we lean on the back of a chair and put our feet on the floor. After testing, this can reach a load of 400 pounds. They also offered to reimburse part of the cost and asked to keep the chair. At the very least, I should try contacting customer service and make reasonable attempts to resolve the issue. I'll put it back together and keep my fingers crossed that it goes on! Thank you DAVEDJONES for restoring my confidence in customer care!
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