They have great customer support! I've never had to wait more than 15 minutes for an answer from anyone in their team. They're very flexible with time zones and they respond within 5-10 minutes of my messages. Their system is easy to use - you don't need any technical knowledge to get started! It's also super cheap, which I like. I'm not sure if there are other companies that offer such low prices - but Transloadit definitely does. I'm using them to automate some processes at work - so it's mainly just me uploading files to them.