I like that this software is able to help me identify all potential issues in our environment, it's easy for users who are not very computer savvy as well! It has been difficult learning how everything works but there have always be resources available if needed by an employee or IT department member when we need support about something specific within their tool(s).
There isn't anything bad at least from my perspective so far other than finding out what each program does which can take some time getting used too (learning curve) however once you figure things ouut its great!! Identifying any known vulnerabilities/issues before they affect clients-ability to do business effectively;.