When I took the mug out of the box it looked almost used (there was some discoloration and dark spots on the straw of the lid) but it came off as soon as I washed it! Normally I wouldn't think twice about it but with COVID we are definitely in a different time and trying to be more careful than usual. The bottle looked like it had a few scratches which also led me to believe the bottle had been used before but no big deal. To be honest, it's only been noticed by my OCD. After my little one tested it we quickly discovered that it is not leakproof as advertised and the packaging states that contrary to the claim and advertising it is not dishwasher safe. Otherwise the cup is great! We're an outdoor family so it was great to see that it actually keeps the drink cold and my daughter loved the design!
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