Review on Thoughtflow by Sam Duppa

We're not getting any positive reviews from our users. I've had two different issues with ThoughtFlow recently. First was a problem with my account. After speaking with the customer service department they fixed the issue. The second issue happened again today. This time it took them 2 hours to respond and they didn't offer any suggestions on how to resolve the issue. When I spoke with their support team today they said they'd investigate the problem further and let me know what happened.